Recent Water Damage Posts

Getting into Water Damage Restoration Quickly in Norwich Helps Lessen Costs

9/15/2021 (Permalink)

squeegee moving water over tile When it takes more than a squeegee and fan to dry your water damaged Norwich home--Call SERVPRO--"Like it never even happened."

24/7 Response from SERVPRO Ensures Your Norwich Property Gets Back on Track After Water Damage Strikes

When you have a water emergency like a significant spill or burst pipes in your basement, your initial thought might be to dive in with your wet/dry vacuum. However, moisture migrates to dry spaces rapidly, so the chances are high you will not pull up everything on your own. Rather than going DIY with your water clean-up, SERVPRO is available with skilled water restoration technicians (WRT), and we are here 24/7 for an emergency response!

All homeowners need to remember about handling water damage in Norwich that even the slightest bit of moisture left behind can be a nuisance. Not only is there the potential for foul musty odors and secondary damage (rot), but you also run the risk of black mold development. Due to the possible health effects that mold infestation brings, you need skilled technicians on the job and working to remove all excessive moisture.

SERVPRO handles water removal services and drying with a variety of techniques and equipment, including:

  • Standing water extraction with the help of truck-mounted extractors and submersible pumps
  • Detailed water damage mitigation that helps to reduce saturation and the onset of costly damage
  • Containment barriers get constructed to limit moisture movement and contaminant tracking
  • Drying with the help of centrifugal air movers, industrial-grade fans, and dehumidification equipment
  • Sanitizing and deodorizing with EPA-registered antimicrobials and cleaning agents to leave your home Certified: SERVPRO Cleaned

There is no job site too big or small for our IICRC-certified crew at SERVPRO of Norwich and Windham County. We work quickly to assess water damage and ensure nothing gets left behind so that you can enjoy your home once again while putting all memories of the water emergency behind you. Call us at (860) 887-0447, and we can send out our professional crew as soon as possible.

Why Does The Choice of Water Restoration Companies In Willimantic Properties Matter?

8/12/2021 (Permalink)

green fridge leaking water. A leaking appliance can cause larger issues than you would think. Call SERVPRO of Norwich and Windham County today.

SERVPRO Scopes the Loss before Embarking on Water Damage Repairs

Water leaks can spring up when you least expect them causing many inconveniences. For instance, fridge ice makers can use up to 25 gallons of water a day, so a broken line can cause significant water damage. Calling water restoration companies is one way to ease the renovation of the property. However, the choice of company matters.

The services water restoration companies in Willimantic offer should go beyond extraction of pooling water or removal of the materials affected by the moisture. Apart from pooling on the ground, water also interacts with the materials, including evaporating or wicking through materials. SERVPRO Water Restoration Technicians are trained in psychrometry, thus gaining a deeper understanding of moisture behavior.

Profound knowledge about moisture helps in various restoration-related situations, including:

  • Water damage remediation
  • Flood restoration
  • Water clean up

SERVPRO probes the level of moisture migration throughout the property. We have simple and sophisticated probing equipment such as moisture meters and thermal cameras. We also check the types of materials in different property sections to establish where extraction should be done urgently. 

Problems might also arise because of the moisture that escapes into the air through evaporation. Some common problems include prolonged drying process because of high humidity in the air or wetness transfer because of condensation. A better understanding of psychrometrics allows SERVPRO technicians to manipulate temperature, vapor pressure, and humidity to guarantee better outcomes during restoration. 

SERVPRO of Norwich and Windham County is a suitable partner when seeking water restoration companies to help fix your home. Call us at (860) 887-0447. We’re Faster To Any Size Disaster.

Common Hot Water Heater Problems

1/29/2021 (Permalink)

Photo of hot water Heater Water heater burst? Call SERVPRO of Norwich and Windham County at 860-887-0447

Over the past few months, SERVPRO of Norwich and Windham County has been called for a record amount of flooded basements due to issues with hot water heaters.  The Insurance Institute for Business and Home Safety puts faulty hot water heaters in the top five causes for water damages in the home, and report that 75% of hot water heaters fail before they are twelve years old.  There are three main reasons for your hot water heater to burst:

1) Sediment Build UP

Over time, sediment  settles at the bottom of your hot water heater.  This mineral layer insulates the water from the burner, forcing it to run longer to heat the water, causing it to overheat and deteriorate the tank

2) Rust Corroding the Tank

Inside your tank is a internal rust protection element, the anode rod.  This rod should be inspected for deterioration. It is recommended to inspect the rod every two years and expect to change it once every 4-5 years.  

3) Too Much Internal Pressure

Pressure builds in your tank when you set the temperature too high (over 140 degrees).  Its best to keep water temperature set to 120-125 degrees.  While your heater has a temperature and pressure relief valve, your extra pressure will still wear out your tank faster.  

Is your basement flooded due to a water heater issue?  Call SERVPRO of Norwich and Windham County at 860-887-0447.  Our experienced crews are available 24/7 to help!  

Common Plumbing Problems During Rain

1/28/2021 (Permalink)

Raindrops Photo by Reza Shayestehpour via Upsplash

Homeowners need to be prepared for potential plumbing issues during heavy rainfall.  Below are the four most common issues during heavy rains

Flooding Due to Lack of Drainage

Heavy rain will cause water to accumulate in low points of a yard.  If your property does not correctly channel rainwater, your driveway, basement steps or walkways may flood.  This flooding can comprise the stability of your driveway, deck or foundation of your home. 

Clogged and Blocked Drains

Debris brought in by heavy rain, like leaves, soil, sticks and trash might get into your sewer system and cause your drains to clog, backing up your entire system.  When you notice water pooling in your sink, shower or bathtub this may be a blockage in your plumbing system. 

 Sewage Backing Up Due to Clogged Drains

When heavy rains fall, there can be an impact on your sewer line.  The sewer line carries wastewater from your home to the sewer line, but if it is backed up that dirty water could accumulate over your clogged drains or the build up might even cause pipes to crack or burst

Pipes Bursting and Cracking from Blockages

If you notice that your sink water is colored or carries a mildewy odor you might have a cracked or broken pipe.  When rainwater pools and has nowhere to go, it puts pressure on your pipes and cause they to break, especially if the pipes old or damaged. 

Water or Sewage back up in your home?  Don’t panic! Call SERVPRO of Norwich and Windham County at 860-887-0447.  Our trained technicians are available 24/7 to make it “Like it never even happened.”

My Tank Runneth Over

12/2/2020 (Permalink)

Green hued bathroom Call us today at 860-887-0447

We all know the dreaded feeling... the water is going to high and not flushing properly.  Panic sets that a large mess is going to be on your bathroom floor.  What do you do?

  • Shut off the Water Supply
    • This will prevent more water coming in
  • Remove the Tank Lid
    • Carefully set it aside to avoid breakage
  • Adjust the Flapper
    • The rubber flapper is at the bottom of the tank.  Press down on the flapper valve to secure it.  This will prevent more water from entering the bowl
  • Lift the Float
    • Raise the tank fill valve float ball.  The water in the bowl should start going down
  • Shut off the Toilet Supply Valve
    • If the water level is still high, hold up the float as you shut off the water supply at the toilet valve.
  • Use a Plunger
    • Use a plunger to break up clogs in the drain

If you do have a water damage in your home, SERVPRO of Norwich and Windham County is here to help.  Call us at 860-887-0447 and our skilled technician will make it "Like it never even happened."

Water Damage Doesn't Take Vacations

11/30/2020 (Permalink)

Sunglasses on a beach Photo by Ethan Robertson via Upsplash

This past year, SERVPRO of Norwich and Windham County had more calls regarding water damages occurring while people were away from their homes for extended periods of times, then the past three years combined.  Once the pandemic has passed, let's face it, we are all going to need vacations.  We'd like to suggest the following for keeping things dry while away.

  • Have a friend, family member or house sitter frequently check your home
  • Shut off the main water supply valve next to your water meter. After shutting off the valve, then drain all pipes of water
  • Pour Marine grade anti-freeze into the toilet if leaving during the winter
  • In colder months keep the thermostat set to a minimum of 55 degrees
  • Clean gutters before leaving to make sure water is flowing freely off the roof
  • Leave cabinets under sinks open which will allow air to circulate around the pipes

If you do come home to a water damage SERVPRO of Norwich and Windham County is on call for you 24/7.  Just call us at 860-887-0447 

Is it Covered?

10/30/2020 (Permalink)

Water is one of the most common causes of damage in homes, and represents a large number of insurance claims.  It is however not always easy to navigate what is, and what isn't covered.  

Depending on the type of coverage you have, typically if water damage is accidental, it is covered by your homeowner's insurance.  Examples of accidental water damage may include

  • Discharge and overflow of water
  • Freezing of plumbing and pipes (some exclusions do apply)
  • Tearing apart, cracking, burning or bulging of a steam or hot water heating system
  • Damages covered by the weight of ice, snow or sleet

The key to these types of coverage is it must be sudden and accidental, not a maintenance or wear-and-tear issue.  

Always check with your insurance agent to verify your coverage and to evaluate if additional coverage would be needed.  

If you do have a water related issue in your home, SERVPRO of Norwich and Windham County is here to help 24/7.  Just call us at 860-887-0447 and we can have our trained technicians on sight to help.  

Leaky Faucets 101

10/29/2020 (Permalink)

Cat in front of dripping faucet Photo by Kazuky Akayashi via Upsplash

According to the Environmental Protection Agency, a leaky facet that drips at the rate of one drip per second can waste more than 3,000 gallons of water per year.  That’s enough water for 180 showers!  Fixing a leaky faucet can save an average of 10% of your water bill.  All those drips are adding up!

A leaky faucet isn’t just a small inconvenience.  The results can be catastrophic.  The typical causes for a leaky faucet include corrosion, mineral deposits on the internal parts, or defective parts.  When left to fester, these little problems can become large problems.

What are the most common causes of a leaky faucet?  Many are easy fixes that an experienced homeowner can handle themselves or with the help of an experienced plumber.  

Problem with the O-Ring

When the O-ring becomes loose or worn out over regular use, the faucet may begin to drip near the handle.  Replacing the O-ring will fix the issue.

Corroded Valve Seat

A valve seat serves as a connection between the faucet and the spout in the compression mechanism.  If water sediment accumulates it will cause corrosion, causing leaking around the spout area.

Worn Out Washers

This is the most common cause of a dripping faucet.  During each use, the washer is forced against the valve seat, and this constant friction causes it to wear out.  The washer wearing out will cause dripping around the spout.

If a leaky faucet has caused damaged to your home, call us at 860-887-0447.  We are available 24/7 for all your storm, fire, wind and water restoration needs.  

Preventing Freezing Pipes

1/29/2020 (Permalink)

Photo of thermometer outdoors Photo by Timo Muller via Upsplash

Having your pipes freeze and burst can cause big problems in your home. Typically your pipes are in danger of freezing when temperatures outside are below 20 degrees for six hours or more.  Water coming into your home is much colder and causes your pipes to contract, and in weaker parts, can cause the pipe to burst.   Here are some expert tips for ways to try to prevent it.  

Keep Water Faucets Running

If it is extremely cold outside, always keep one or two faucets running slowly.  Water moving through the pipes should help prevent freezing

Leave Cabinet Doors Open

If your kitchen sink is on an outside wall, be sure to leave cabinet doors open to allow warmer air into the cabinet.

Disconnect Your Hose 

Be sure to disconnect your hose from the outside faucet.  If you leave your hose connected, water is not able to drain out of your hose bib and will freeze and break the device

Seal Leaks 

Seal leaks that allow cold air into your home where pipes are located.  Look for air leaks around electrical wiring, dryer vents, and pipes and seal them up.  With severe weather, even a tiny opening can let in enough cold air to make pipes freeze.  

Check Your Home's Temperature

Prevent temperature from dropping below 32 degrees in any area of your home where water lines are located.  

How To Turn Off The Water In Your Home

1/23/2020 (Permalink)

Photo of moving and splashing water Photo by Samara Doole via Upsplash

Don't wait until water is gushing into your home to figure out how to shut off the water supply in your home.  Take a few moments to have a "dry" run turning it off so you are prepared for an emergency.  

Main Shut Off Valve

In most cases, the main shut off valve will be near the perimeter of the house.  If you are in the basement, look at eye level or above.  If you are on the ground floor, look down.  If you still can't find it, go outside to the water meter utility box.  Imagine a straight line extending to the nearest point on your homes exterior.  Where that line meets your house is likely where the shut off valve is located.  

Streetside Shut Off Valve

Typically there is a valve located at the beginning of your water main, at the boundary line of your property.  Before turning it off call the water company's emergency line.  They will either tell you to shut it off or will dispatch an emergency crew.  

Shut Off Close To The Source

If you have a leak in your toilet, sink or washing machine, it is best to turn the water off close to the source first.  

  • Toilets: Look under the toilet, against the wall for the flexible metal tubing.  Turn the handle clockwise until it stops
  • Sinks:  Look under the sink cabinet.  You will see two sets of flexible metal tubes.  Turn the handles on both valves clockwise to shut off.  
  • Washing Machine: Some houses have the valves clearly exposed behind the washer.  Turn both clockwise to shut off the water.  If you don't see the valves, pull out the washer from the wall and they should be found easily.

Getting the water shut off quickly is always the first step for a water emergency in your home.  Your second step should be calling SERVPRO of Norwich and Windham County at (860)887-0447.  We are available 24 hours a day, seven days a week.  

What To Do If A Pipe Bursts

11/27/2019 (Permalink)

Photo of water leaking from a split pipe SERVPRO of Norwich and Windham County is available 24/7 for any water emergency in your home. Call us at (860) 887-0447 and help will be on the way!

If you have a pipe burst in your home, acting quickly will help minimize the damage.  Here are the steps you should take

  • Shut off the water main
  • Shut off electricity (if it is safe to do so)
  • Contact a plumber
  • Call SERVPRO of Norwich and Windham County at (860) 887-0447 ASAP
  • Talk to your insurance agent

There are a few things you can do to minimize damage before our crew arrives

  • If you see water spreading across a ceiling, you might use a screwdriver to poke a hole and allow the water to drip down into a bucket.  This can reduce the water damage area and may also keep water out of light fixtures
  • Place buckets to catch dripping water
  • Move your furniture away from the water if possible
  • Use towels or a mop to sop up excess water on the floor

SERVPRO of Norwich and Windham County is available 24/7 to help with any water emergency in your home.  Call us at (860) 887-0447 and help is on the way! 

What Are Flood Cuts and How Do They Help?

11/26/2019 (Permalink)

Photo of area where flood cuts have been done to access behind walls This photo shows the flood cuts that were done at a house in Moosup CT where there had been sewage flooding.

Flood cutting is the  procedure of cutting out drywall approximately one foot above the highest level of flood damage to assess the presence of moisture behind a wall.  Insulation exposed to any type of water cannot be safely dried, poses an increased mold risk, and will need to be removed and replaced.  The flood cuts exposes any potential problems so mitigation technicians can resolve them.  Depending on the extent of the damage, technicians will clean or replace it once the moisture issues behind the wall are solved.

It is important to act quickly when flooding occurs.  After the water recedes or is pumped out, you may not be aware of the damage behind affected walls until you notice structural issues or staining.  By this time irreversible damage could have taken place, and mold can be setting in.  

If you have flooding in your home from groundwater, burst pipes or any emergency call SERVPRO of Norwich and Windham County at (860) 887-0447 and we will be onsite to make it "Like it never even happened"

Types of Water Damage

10/16/2019 (Permalink)

Photo of Black Water Photo by Mike Yukhtenko via Upsplash

How bad is the water event in your home? There are three types of water damage that may affect your home or business:

  1. Clean Water Damage (Category 1) is caused by “clean water” originating from a water pipe or rain.  It is from a source that is not contaminated.  This is typically the easiest and least expensive type of water disaster to deal with depending on the extent of damage.  The largest risk clean water damage poses is if the area that is damaged is not properly dried that mold can grow.   Clean water elevates to category 2 if left after 24-48 hours. 
  2. Gray Water Damage (Category 2)is usually caused by water coming from a water-appliance such as a washing machine. Gray water will have chemicals such as soap that will have to be treated during the cleanup process.  Toilet overflows containing only urine are considered gray water.   Gray water elevates to category 3 if left after 24-48 hours. 
  3. Black Water Damage (Category 3) is the most hazardous and expensive type of water damage. It is usually caused by a sewer backup.  This type of water damage contains harmful bacteria and chemicals that are unsafe to your health. 

No matter what category of water damage is present in your home, SERVPRO of Norwich and Windham County has the trained professionals and the right equipment to quickly take care of the problem.  Call us at (860)887-0447

4 Myths Uncovered About Water Damage

10/14/2019 (Permalink)

blue water with oxygen bubbles Photo by Jong Marshes via Upsplash

Do you have water in your home?  Don't fall victim to these four common myths about water.  

The Water Will Just Go Away

If there is a flood in your house the water will just dry itself out. Water can hide in your walls and underneath your flooring. Many times if the area is not totally dried out you can risk the chance of mold growth.   

It Won’t Smell

If water gets in your floors and walls and is not properly removed, mold will grow. That musky odor coming from the previously wet area is mold. Water damaged areas will smell if not completely dried out and treated properly. Mold doesn’t only smell bad, it can also be dangerous to your health.

It Can Wait and It’s Not a Big Deal

There is a short window between water damage and mold growth. The longer you wait the harder and more extensive cleanup can be. Your possessions and your house are damaged each second the water sits on the surface of your items. 

If I Can’t See Water It’s Not There

Water can be hiding in your walls, floors, or ceiling after a flood. Many times water is unseen and hiding in places that you cannot clean or get to. For instance, if you have a hot water heater leak water can be in your sheetrock or in your ceiling. Sewer leaks can be even more dangerous. Sewage can hold many hidden dangers that can cause you and your family to get sick.

SERVPRO of Norwich and Windham County will give you the peace of mind that your water damage has been taken care of quickly and professionally.   Call us right away at (860) 887-0447.

Prevent Ice Dams Now

11/5/2018 (Permalink)

Although it is a bit early for ice dams to be forming on your roof, now is the time to prevent ice dams from happening and leaving you and your family out in the cold!

What is an ice dam?
An ice dam is chunks of ice that form at the edge of your roof and prevents the melting snow from draining off your roof.

How do ice dams form?
Ice dams form when there is snow on the roof. Your roof temperature is not always even. When the higher parts of the roof are above 32ºF and the lower parts of your roof are below 32ºF and the temperature outside is also below 32ºF over a period of time the water from the top flows down and then freezes at the colder part, the lower part of your roof, and forms a dam. The longer these conditions continue, the larger the dam can form. This dam then blocks the rest of the snow that is melting from draining off the roof.

What damage can an ice dam cause?
The water that has backed up needs to go somewhere. When this water is trapped, it can leak into walls, attics, ceilings, insulation and other areas. This water unnoticed or not taken care of can leak to mold in your home causing allergy, respiratory and other health problems.

How can I best prevent an ice dam from forming?

  1. For immediate action, clear the snow from your roof by using a roof rake or hiring a professional
  2. Clear your gutters from leaves and debris during the fall, before the colder temperature start to set in.
  3. Roof ventilation can help keep the temperature of your roof more uniform. Ridge and soffit vents can help with this
  4. Make sure your attic is sealed and insulated
  5. Make sure that your ducts for the kitchen, bathroom or laundry are sealed, insulated and lead outside through the roof, walls and never though the soffit.
  6. Install steel flashing around chimneys
  7. Use a fire-stop sealant to caulk and seal electrical cable and vent pipes

Fall is the best time to take preventative action now to preventing ice dams from forming and causing damage to your home this winter.

Should an ice dam form on your home this winter and cause water damage to your home or business, SERVPRO of Norwich and Windham County has the equipment and professionally trained team to clean up the damage and make it “Like it never even happened.®”

Norwich / Windham County helps with flooded basements!

5/26/2017 (Permalink)

Eastern Connecticut has seen a lot of rain this month. Our total rainfall for the Month of May officially recorded at Bradly International airport is 3.98 inches.

All of this rain can possibly cause your basement to flood. While the flooding of a basement can occur at any time, most often flooding occurs during heavy rain or snow that is rapidly melting. Here are a few other causes of basement flooding:

  • A sloping lot where water flow is toward the home
  • A foundation where cracks have developed allowing water to seep in
  • Issues with pipes
  • A sump pump that has failed
  • Sewer backup

If all the rain has not only be growing your May flowers, but also invading your basement, then call us at SERVPRO of Norwich / Windham County. We are trained water restoration professionals and are available 24 hors a day, 7 days a week to handle your flooding situation correctly.

Have you experienced any flooding?
Call us today - SERVPRO of Norwich / Windham County to help (860) 887-0447