Recent Posts

Preventing Freezing Pipes

1/29/2020 (Permalink)

Photo of thermometer outdoors Photo by Timo Muller via Upsplash

Having your pipes freeze and burst can cause big problems in your home. Typically your pipes are in danger of freezing when temperatures outside are below 20 degrees for six hours or more.  Water coming into your home is much colder and causes your pipes to contract, and in weaker parts, can cause the pipe to burst.   Here are some expert tips for ways to try to prevent it.  

Keep Water Faucets Running

If it is extremely cold outside, always keep one or two faucets running slowly.  Water moving through the pipes should help prevent freezing

Leave Cabinet Doors Open

If your kitchen sink is on an outside wall, be sure to leave cabinet doors open to allow warmer air into the cabinet.

Disconnect Your Hose 

Be sure to disconnect your hose from the outside faucet.  If you leave your hose connected, water is not able to drain out of your hose bib and will freeze and break the device

Seal Leaks 

Seal leaks that allow cold air into your home where pipes are located.  Look for air leaks around electrical wiring, dryer vents, and pipes and seal them up.  With severe weather, even a tiny opening can let in enough cold air to make pipes freeze.  

Check Your Home's Temperature

Prevent temperature from dropping below 32 degrees in any area of your home where water lines are located.  

Mold Prevention In Your Home

1/23/2020 (Permalink)

Photo of Mold damage in bathroom You should always be vigilant when it comes to mold in your home. Don't let a small spot turn into a large issue!

Mold can be a serious problem in your home.  Routine cleaning and maintenance can prevent mold.  In this first installment of a two-part series on mold, we have some tips for ways to prevent mold in your home

  • Before painting, add mold inhibitors to your paint
  • Do not put carpets in areas that have a lot of moisture, such as basements
  • The ground around your home should slope away from the foundation to prevent water from entering your home or collecting around it.  
  • Keep the humidity in your home between 40 and 60 percent
  • Cold Surfaces, such as water pipes, can create condensation and mold.  Cover these surfaces with insulation 
  • Using air conditioners, de-humidifiers, and fans can help you remove excess moisture and condensation

Our next blog in this two-part installment will cover items every homeowner should add to their routine maintenance when it comes to mold.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate the problem.  If You See Signs of Mold, call SERVPRO of Norwich and Windham County at (860)887-0447. 

Mold Prevention In Your Home (Part 2)

1/23/2020 (Permalink)

Photo of Mold damage on ceiling Don't let a small spot become a big problem. Call SERVPRO of Norwich and Windham County for an assessment today at (860) 887-0447

Mold can be a serious problem in your home.  Routine cleaning and maintenance can prevent mold.  In this second installment of a two-part series on mold, we have some tips for routine maintenance in your home to prevent mold 

  • Check under indoor plants to make sure water is not accumulating
  • Make sure your roof and gutters are cleaned frequently and are in good repair
  • Make sure the drip pans below any air conditioners are clean and all drain lines are flowing properly
  • Whenever there is a spill or leak, clean it up immediately
  • If your basement, or any other part of your home floods, thoroughly clean and dry everything and check for mold growth
  • Remove or replace wet carpets that cannot dry properly
  • When you shower, cook or run the dishwasher or clothes dryer, use an exhaust fan or open a window to let excess moisture escape

If you find mold spots in the home

  • clean immediately
  • Always use protective eye wear and gloves
  • Never mix bleach or cleaners with ammonia This combination could produce toxic fumes
  • remove mold with soap and water or a bleach solution
  • When cleaning with bleach, open windows and doors to increase air movement and get rid of fumes

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate the problem.  If You See Signs of Mold, call SERVPRO of Norwich and Windham County at (860)887-0447. 

How To Turn Off The Water In Your Home

1/23/2020 (Permalink)

Photo of moving and splashing water Photo by Samara Doole via Upsplash

Don't wait until water is gushing into your home to figure out how to shut off the water supply in your home.  Take a few moments to have a "dry" run turning it off so you are prepared for an emergency.  

Main Shut Off Valve

In most cases, the main shut off valve will be near the perimeter of the house.  If you are in the basement, look at eye level or above.  If you are on the ground floor, look down.  If you still can't find it, go outside to the water meter utility box.  Imagine a straight line extending to the nearest point on your homes exterior.  Where that line meets your house is likely where the shut off valve is located.  

Streetside Shut Off Valve

Typically there is a valve located at the beginning of your water main, at the boundary line of your property.  Before turning it off call the water company's emergency line.  They will either tell you to shut it off or will dispatch an emergency crew.  

Shut Off Close To The Source

If you have a leak in your toilet, sink or washing machine, it is best to turn the water off close to the source first.  

  • Toilets: Look under the toilet, against the wall for the flexible metal tubing.  Turn the handle clockwise until it stops
  • Sinks:  Look under the sink cabinet.  You will see two sets of flexible metal tubes.  Turn the handles on both valves clockwise to shut off.  
  • Washing Machine: Some houses have the valves clearly exposed behind the washer.  Turn both clockwise to shut off the water.  If you don't see the valves, pull out the washer from the wall and they should be found easily.

Getting the water shut off quickly is always the first step for a water emergency in your home.  Your second step should be calling SERVPRO of Norwich and Windham County at (860)887-0447.  We are available 24 hours a day, seven days a week.  

Sump Pump 101

12/19/2019 (Permalink)

Photo of Sump Pump in a basement Sump pump failure? Call SERVPRO of Norwich and Windham County at (860) 887-0447.

We’ve had several calls about sump pump failures over the last month here at SERVPRO of Norwich and Winhdam County.   What  are they and what do they do?

Sump pumps are submersible pumps that aid in removing water from basement and crawl spaces.  Ground water surrounding your foundation is channeled into a drain system in your foundation, then into a sump pit.  When the water in the pit reaches a set point, a sump pump automatically turns on to pump out the water into a storm drain, dry well or detention pond.

Test Your Sump Pump

Make testing your sump pump a regular part of your home maintenance. Pour a bucket of water into the sump pit.  The pump should turn on immediately and the water should quickly start to drain and quickly shut itself off. 

Maintain Your Sump Pump

*Regularly remove any dirt, sand, gravel  or debris from your equipment

*Make sure to check that the incoming drainage line are free of debris and dirt

Sump pumps are the most effective and efficient way to drain water quickly from your home.  If you do have a sump pump failure, SERVPRO of Norwich and Windham County is here for you 24/7.  Just call us at (860)887-0447.  

Deck The Halls Safely!

12/11/2019 (Permalink)

Photo of woman decorating Christmas Tree Photo by Arun Kuchibhotla via Unsplash

Deck the halls smartly and safely this holiday season when it comes to your families Christmas Tree.  A small fire that spreads to a Christmas tree can grow large very quickly!

Picking The Tree

  • Choose a tree with fresh green needles that do do fall off when touched

Placing The Tree

  • Make sure the tree is at least three feet away from any heat source, like fire places, radiators, candles, heat vents or lights
  • Make sure the tree is not blocking an exit
  • Water the tree daily to prevent drying out

Lighting The Tree

  • Use lights that have the label of a recognized testing lab.  Some lights are only for indoor or outdoor use
  • Replace any string of lights with worn or broken cords or loose bulb connections.  Read the manufacturer's instructions for the number of lights strands that can be connected  
  • Never use lit candles to decorate a tree
  • Always turn off Christmas tree lights before leaving home or going to bed

After Christmas

  • Discard the tree after Christmas or when it is dry.  Dried-out trees are a fire hazard and should not be left in the home, garage or placed outside against the home
  • Check with your local community to find a recycling program
  • Bring outdoor electrical lights inside after the holidays to prevent hazards and make them last longer

All of us at SERVPRO of Norwich and Windham County wish everyone a safe and Merry Christmas and Happy Holidays.  

Happy Holidays!

12/11/2019 (Permalink)

photo of holiday wreath Photo by Osman Rana via Unsplash

SERVPRO of Norwich and Windham County wishes everyone a happy and safe holiday season.  Whether your celebrating Christmas, Hanukkah, Kwanzaa, Mawlid al-nabi or any important day this season please keep these tips in mind for a safe holiday season

Holiday Entertaining

  • Test smoke alarms and tell guests about your home fire escape plan
  • Keep children and pets away from lit candles
  • Stay in the kitchen when cooking on the stove top
  • Ask smokers to smoke outside

Holiday Decorating

  • Be careful with holiday decorations.  Choose decorations that are flame resistant or flame retardant
  • Keep lit candles away from decorations and other things that can burn
  • Keep decorations away from windows and doors
  • Use clips, not nails, to hang lights so the cords do not get damaged
  • Replace any strings of lights with worn or broken cords or loose bulb connections.  Read manufacturer's instructions for the maximum number of light strands that can be connected.  
  • Turn off all light strings and decorations before leaving home or going to bed
  • 2 of every 5 decoration fires happen because decorations are place too close to a heat source

Winter Storms are in Full Swing

12/11/2019 (Permalink)

Photo of SERVPRO Van with snow on it SERVPRO of Norwich and Windham County want you to be safe during any disaster. If your home or business has storm damage, call us 24/7 at 860-8

Winter 2019-2020 is already in full swing here in Norwich and Windham County with several snow storms already under our belt that have caused people to experience power outages.  Here are some friendly reminders to get you through the winter storms

Things to do before a power outage

  • Stock a central location with flashlights, batteries and candles
  • Make sure you have non-perishable food that is easily accessible
  • Have carbon monoxide detectors installed in your home with a battery back up

What to do in case of a power outage

  • If there is extreme cold or heat, make sure to find a safe place where it is a reasonable temperature
  • Know what temperatures your medications need to stay within
  • Keep fridge and freezer doors closed so food stays cold longer
  • Unplug electronics so when the power comes back, they do not short out

Things to do after a power outage

  • Find the temperature of perishable foods to ensure that they are safe to eat
  • Throw away food items that have perished
  • If your medication is perished, contact your doctor about what to do next
  • Replenish stocks of batteries, flashlights and candles

SERVPRO of Norwich and Windham County want you always to be safe during any disaster.  If your home or business has storm damage, call us 24/7 at 860-887-0447.  

Happy Thanksgiving From Our Family to Yours!

11/27/2019 (Permalink)

Photo of Thanksgiving dessert table Photo by Elements5digital via Upsplash

Did you know that Thanksgiving is the leading day of the year for home fires involving cooking equipment?  

The kitchen is the heart of the home, especially during the holidays.  There is often extra people, including children during this special time.  Please remember to:

  • Stay in the kitchen when you are cooking on the stove top to keep an eye on things.  
  • Stay in the home when cooking your turkey and check on it frequently
  • Keep children away from the stove.  The kitchen is not a place for them to be playing
  • Make sure children stay away from hot food and liquids.  The steam or splash from vegetables, gravy or coffee could cause serious burns
  • Keep the floors clear so you don't trip over kids, toys, pocketbooks or bags
  • Keep knives out of reach of children
  • Be sure electric cords from an electric knife, coffee maker, plate warmer or mixer are not dangling off the counter within easy reach of a child
  • Keep matches and utility lighters out of reach of children
  • Never leave children alone in a room with a lit candle
  • Make sure your smoke alarms are working

and most importantly...Relax and enjoy the day with friends and family!  

SERVPRO of Norwich and Windham County is available 24/7- even on the holidays!  Call us at 860-887-0447

What To Do If A Pipe Bursts

11/27/2019 (Permalink)

Photo of water leaking from a split pipe SERVPRO of Norwich and Windham County is available 24/7 for any water emergency in your home. Call us at (860) 887-0447 and help will be on the way!

If you have a pipe burst in your home, acting quickly will help minimize the damage.  Here are the steps you should take

  • Shut off the water main
  • Shut off electricity (if it is safe to do so)
  • Contact a plumber
  • Call SERVPRO of Norwich and Windham County at (860) 887-0447 ASAP
  • Talk to your insurance agent

There are a few things you can do to minimize damage before our crew arrives

  • If you see water spreading across a ceiling, you might use a screwdriver to poke a hole and allow the water to drip down into a bucket.  This can reduce the water damage area and may also keep water out of light fixtures
  • Place buckets to catch dripping water
  • Move your furniture away from the water if possible
  • Use towels or a mop to sop up excess water on the floor

SERVPRO of Norwich and Windham County is available 24/7 to help with any water emergency in your home.  Call us at (860) 887-0447 and help is on the way!