What our Customers say...


They were amazing!  

I was particularly pleased with Jose and Julio who were very helpful in explaining the situation to me, and what follow up might be required.  

Personnel were outstanding & knowledgeable.  Worked hard and well together.  Great teamwork!! Very good clean job! 

Thank you very much John for making this a completely non-stressful project for us!!!  Truly greatly appreciate everything you've done and how you went about it.  Thank you!  

Heather communicated with me from the first day and through out the project.  She quickly got the crew to the emergency/site to secure the property after the fire.  She was very courteous and helpful.  

Couldn't ask for better!! Great job !!

Everyone I dealt with was courteous, careful, professional and patient.  They made a difficult situation more than bearable, they had fun too.  

Hi John and Crew... Thank you so much for keeping us and you safe with the extra precautions you are taking

-Ohio Flooding Storm Support

SERVPRO of Norwich and Windham County did an good job and are very nice people.  10/10 would recommend to friends and family

Great job cleaning and communicating throughout the whole process! 

They couldn't have been any quicker.  Very happy with the response and the work!! 

John and his crew are one of the really good ones!! Thank you!!

-Hurricane Michael Storm Damage 

All team members were very polite, courteous and made this process go so smooth.  We really appreciate everything your crew did for us.  

Best help available.  They left it better than it was before the storm happened.  

Solid work performance.  Very hard working crew.  

They did an awesome job!!  Thank you!! 

Great people, beautiful job.  10/10 all the way.  

Having never dealt with anything like this before, they explained every step and put my mind at ease which was extremely appreciated.  

The crew was great.  They were always early for the scheduled time.  10/10 for customer satisfaction.  

Response was amazing, and the entire SERVPRO staff was great.  We didn't have to worry about anything.  Thank you!  

I would highly recommend your company to others.  Your employees were kind, efficient and explained everything along the way.  Thank you for your kindness and patience with us during a difficult time.  

We were very impressed with how hard the team worked.  They were friendly, courteous and professional.  

I don't think they could exceed any higher.  They deserve to be as high as you go!  I would recommend them 100%  

Leo and Gerardo were the best! I just loved them.  You will be the only company cleaning my carpets from now on!  

They worked very hard to get my house even better than before the fire.  It was a blessing to get these guys over here. A+++++

We were impressed by SERVPRO of Norwich and Windham County on site personnel that performed services at our service station.  Ten out of ten!  Looks Excellent!.  

This letter is to express our gratitude for your services regarding the cleaning of our carpets related to ten of our residents.  The two men assigned to this task were professional, kind and responded to any of our inquiries during the process.  

"This team was so good!  All 10 out of 10's"

"Kept me informed of the process.  The people that came to the house were WONDERFUL! Thank You!  

Very impressed with how quickly they responded and the service he received.  Would recommend them to anyone! 

Very professional and quick to get the job done.  Excellent clean up. 

Couldn't ask for better help! Thank you so much!

"All employees were amazing, thank you so much for everything! John, Carlos and Wesley were very impressive"

"Top notch service all the way, thank you so much!"

"Great experience. John and his team did an awesome job"

- Hurricane Michael Storm Damage

"Your staff helped during this hard time and made me feel comfortable with their skills. Great job, I am happy I chose SERVPRO."

- Hurricane Michael Storm Damage

"Keep up the great service, thank you for everything you did to help us out!"

- Hurricane Michael Storm Damage

"Thank you for all you have done to help restore some normalcy to our lives. We could NOT have done it without you"

- Hurricane Michael Storm Damage

"Thank you all for a job well done and all of your help in such a difficult time for me. May god bless you all and have a Merry and blessed Christmas and a Happy New Year."

"Very good. They knew what they were doing. Very pleased with the services."

All the guys who worked here were great!

Second time I've had to use SERVPRO. They are great!

All team members were polite, courteous and made the process smooth.

Very helpful. Really appreciate the response time!

Everyone was helpful from the first phone call, couldn't ask for any better service!

Thank you Tyler and your team, for your prompt arrival and prompt attention to mitigate further damage.

Thank you for helping us out. Its appreciated.

Great service and great personnel!

Great Job! Thank you for all the great work and leaving everything clean!

We cannot thank the team enough and will confidently recommend!

I was working with another company that was dragging their feet for 2 weeks, I called SERVPRO and they were out within 24 hours.

Thank you very much for everything you and your crew did to help us secure and clean up the house.  You all were amazing!

"The team that we had was wonderful to work with, thank you so much!!"

Everything went well. Excellent work was done. The SERVPRO technician explained everything perfectly. I would use your company again, your staff was on time and highly professional.

The men were courteous and professional at all times during the water damage cleanup. Great Job!

Maintaining an apartment building always requires a professional cleaning after a tenant leaves. I can consistently rely on SERVPRO of Norwich & Windham County to do a complete and thorough carpet cleaning, stripping and waxing of the vinyl floors and any other water or fire damage restoration work needed for us at our apartment building in Norwich. They offer a great price, are prompt, reliable and the carpets are very clean and always smell fresh.

I would recommend SERVPRO of Norwich & Windham County for any commercial business or homeowner looking for a company that is polite, professional, prompt and does a great job cleaning the carpets.

On the fourth of July week, I was having a family reunion at my home and someone accidentally turned on the oven with a plastic bowl inside. Almost instantly the house was filled with black smoke and while the fire was contained to the oven, the entire bottom floor and second floor hallway and doors were also covered with the black soot.

While the firemen were at my home they recommended John from SERVPRO in Norwich to perform the cleaning restoration. I called John and he said he would be over that day to survey the damage. While family and friends gathered outside for a picnic, John unobtrusively came to our home and measured and took pictures of the areas needing cleaning. First thing the next morning John had his employees on site to begin the tedious job of cleaning every nook and cranny of my home. Within three days, the cleaning was done, the area rugs were removed from my home and it was barely noticeable that there was a fire. This cleaning took place swiftly and quietly all the while my home was filled with people for the family reunion.

After the contractors painted and before the delivery of the new furniture, John returned and replaced the clean area rugs and honestly, it all looked like the fire had never happened.

The experience of having a fire with extensive smoke damage is daunting however John and his crew made the cleaning process the easiest part of the restoration. I would recommend John from SERVPRO to anyone wanting quick, reliable results for any type of cleaning or restoration.